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Call-Killing Phrases How often have you started a call to a friend, family member or business associate with the phrase, “How are you?” I’m willing to bet the answer is a lot. I know I say it frequently. It’s commonly used as a greeting, as a “hello.” More Stuff We Make Up About Our Prospects Go through the "no's" to get to "yes." Perception is Reality The thoughts and beliefs that you have about yourself directly impact your ability to perform and be successful. While it is not necessary to believe yourself to be superior, as once upon a time I did, it is imperative that you see yourself and your prospects as peers and equals. If you do not, it is time to change your thought patterns. Do Your Words Betray You? Even if you do feel nervous, using these particular word and vocal tips will make you sound confident and self-assured. Talking to a Prospect as if to a Friend I have seen perfectly reasonable, articulate human beings become stiff, formal and uncomfortable while trying to speak in a manner they believe to be "businesslike." If no one understands what you are talking about, no one will buy your product or service.

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