How can you profit from an Integral Quality Management System?

This Quality Management System is based on two parts. Part one is concerned with your actions. In the article it is represented by the numbers 1 to 5. The second part is all about the results you get. It is in measuring the results - keeping metrics and using them as a platform for learning and adjustments. Applying both parts in a continuous fashion, that will make your business a success. Here it does not matter, if you have a small business, a middle sized company or a big cooperation.

1. Leadership. You need to develop a thriving vision, a touching mission and the values of your business and act as a model for a culture of excellence. This can mean that you contribute personally and actively to improvement-actions.

2. Business politics and business strategy. Politics and strategy should be based on the present and future needs and expectations of all relevant groups concerning the company. Plans or methods are created for the purpose of achieving a goal. You can collect information and process it in order to define market and market-segments, in which the organization wants to operate today and in the future.

3. Staff. The staff is rewarded, acknowledged and taken care of. Manage the recruitment and the career-development wisely. This can mean to have an ongoing program for talent scouting in your business. Produce training and development plans in order to guarantee that the staff will meet the present and future qualification-requests.

4. Collaboration. The external partnerships and internal resources is well worth to plan and to manage in order to support the business-politics and strategy and the effectiveness of the business-processes. Develop and introduce financial strategies and processes like clear metrics.

5. Process organization. Products and services are produced, delivered and taken care of. Another value to your business is to entertain and deepen the customer-relationships. As a businessman, you must shape the processes in the organization including those key-processes that are necessary to realize company politics and your business strategy.

6. Results concerning customers. Here you are to analyze, to plan and to improve and, in order to predict, how external customers perceive the performance of your business, your company. Metrics concerning your sale and customer service-performances should be: - Abilities and behavior of the co-workers; - Advice and support; - product-specific trainings; - Reaction time; - technical support; - Guarantee and guarantee-regulations.

7. Specific results concerning your staff. This is about internal measuring results, that the business uses, in order to oversee the performance of the staff - to analyze, to plan and to improve and, in order to predict, how the staff perceives this performance. Here you can measure factors of motivation like: - Possibilities, to learn and to reach something; - and Acknowledgment.

8. Society specific results. With these measuring results, it is about how the company perceives (on the basis of surveys, reports, public events, representatives of the public, government-authorities) the business. Measure your coverage in the press; - Certification;- Product-admissions.

9. Results concerning your key performances. What does the business reach with reference to its planned performances? Finances: - Cash flow; - Balance-positions; - Deduction; - Maintenance costs; - Personal capital-yield; - Total-capital-yield; - Net profit; - Budget-observance.

Rundown: Moving from step 1 to 9 is the organic way of this growth process. An other option is start at that which "jumps" at you.

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